Shipping Responsibility
Each vendor on Goodeals manages the shipping of their products. Therefore, shipping times, costs, and methods may vary depending on the vendor. Vendors are responsible for ensuring timely delivery of their products and providing tracking details.
Shipping Methods
Vendors offer a range of shipping methods, including standard, expedited, and same-day delivery (where applicable). Shipping methods and costs will be clearly outlined at checkout based on the customer’s location and selected vendor.
Processing Times
Order processing times vary by vendor and are typically between 1-3 business days. Vendors are required to update order statuses promptly to ensure timely tracking and delivery.
Shipping Charges
Shipping charges depend on the vendor, the customer’s location, and the chosen shipping method. Charges will be displayed during checkout. Some vendors may offer free shipping for orders above a certain amount or during promotional periods.
Delivery Time
Delivery times are estimated based on the shipping method selected at checkout: - Standard Shipping: 3-7 business days - Expedited Shipping: 1-3 business days - Same-Day Delivery: Available in select locations (check vendor details).
Order Tracking
Once an order is shipped, customers will receive a tracking link via email or SMS. Tracking updates depend on the shipping provider used by the vendor.
Shipping Restrictions
Goodeals currently ships only within India. We do not provide international shipping at this time. Certain products may have additional shipping restrictions based on location, such as perishable goods, heavy items, or restricted categories (e.g., alcohol). Vendors will clearly indicate any restrictions on their product pages.
Lost or Damaged Items
If an item is lost or damaged during shipping, the buyer should contact the vendor directly via the Goodeals platform. Vendors are required to assist with claims and provide a resolution within 7 business days.
Returns and Exchanges
Return and exchange policies vary by vendor. Please review the specific vendor’s return policy before placing an order. In case of returns, buyers may be responsible for return shipping costs unless the product is defective or the vendor offers free returns.
Contact Us
If you have questions or issues related to shipping, please contact our support team at [email protected]. We are here to assist with any concerns and ensure a smooth shopping experience.